Integrate data from any source
Infuse communities with data from any system, anywhere. Customers can create and escalate support cases. Partners can update opportunities and qualify leads. Employees can collaborate on and share files.
Community Cloud helps us gain a deep personal understanding we need to innovate, not just for technology’s sake, but for people's sake.
Extend any business process
From sales, service, and marketing, to supply chain and product development, business integration solutions from Salesforce connect them all
Embed custom and third-party apps
Enable fund approval, status updates, or any other actions with powerful business integration software
Integrate any record or object
From sales opportunities to support cases, contacts, campaigns, or any custom object.
Create feed and publisher actions
Members can move processes forward directly from the community.
Integrate data from any third-party system
Easily present data to community members in a branded, mobile, and social environment.
Build Personalized experience
It’s a better experience for customers when they can find the information they need faster. Community Cloud automatically suggests connections to experts, groups, and content. Recommendations are powered by Salesforce Einstein’s machine learning and are based on individual interests, needs, and behavior
Get a lot more action with a little more conversation
Use Salesforce online customer communities to recommend groups and experts that have related interests and needs.
Present a personalized feed
Select content — including files, articles, and topics — from across the community to deliver customized, relevant information
Provide a complete view of community members
All users' profile pages show areas of interest and endorsements received for their expertise, as well as acknowledgment badges received from other members
Increase onsight Engagement
Create a vibrant community by recognizing your most active members with customizable badges that appear on their profile. Enable members to endorse each other for specific skills and expertise
Provide each member with a personal score
All users' profile pages show areas of interest and endorsements received for their expertise, as well as acknowledgment badges received from other members
Enable user badging
Users can create their own badges, which are a great way for users to thank each other for their contributions, for taking initiative, or for any other activity they want to recognize
Bring experts to the forefront
Empower members to identify and endorse other members as experts on specific topics
Highlight top influencers and contributors
Customer engagement software allows you to create a public leaderboard to thank members for their contributions
