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How Salesforce is Deploying Its Healthcare to Help During COVID-19 Pandemic

Updated: Jul 26




In this unprecedented time, we’re navigating new challenges that are having a huge impact on our lives and work. As the international response continues to develop, we know that healthcare organizations are facing significant challenges and need to respond rapidly.


As a Salesforce certified partner and a part of the global community, we are proud to offer our support to those on the front-lines of the global fight against COVID-19. ZCloud Consultancy is focused on finding ways to ensure you are optimizing and expanding your services, treating the ill, and converting confirmed cases of COVID-19 to recovered.


Salesforce Care for Healthcare is a solution for healthcare organizations to deal with the sudden influx of requests that cause an overworked health system staff and lower accuracy in collected information which is escalating the overall situation. Among this stressful environment to respond quickly, healthcare organizations are facing challenges to collect systemic information from patients to decide routing patients to the appropriate care team for the next steps.


The solution can be deployed quickly and at no charge for six months to immediately aid healthcare systems in responding to the current crisis. After the six months, healthcare organizations have the option to continue at their contracted price or discontinue the service. According to Salesforce, the solution includes:


Salesforce Health Cloud is a powered contact center solution that helps organizations manage increased volume via phone and chat.

Salesforce Shield delivers encryption, audit trails and monitoring to help organizations ensure the privacy and security of their data to meet both internal and external compliance requirements like HIPAA.

Salesforce Community Cloud enables organizations to proactively distribute trusted information from a personalized, self-service resource center to help inform patients, members and communities and help offset the higher call volume to contact centers during this pandemic.


In addition to this, Tableau has developed a free data resource hub to help organizations see and understand coronavirus public health data in near real-time. This includes case data compiled by Johns Hopkins University as well as data from the World Health Organization and the Center for Disease Control. To help teams collaborate while employees are away from the office, Quip Starter will be available for free to any Salesforce customer or non-profit organization through September 30, 2020.


Learn more about our integrated services and care accelerators that we are making available to healthcare providers. Let’s discuss how we can help. Our professional team is ready to set up a Salesforce Health Cloud-based COVID-19 Care Response Solution for you. To learn more about how we can help, contact us here.



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